Difference between revisions of "Main Page"

Revision as of 14:27, 15 September 2020

Release Notification - Historic Notifications

Supportworks ESP v8.3.1 and Supportworks ESP v7.6.2 Service Pack 4

I am delighted to announce the General Availability of Supportworks ESP v8.3.1 and Supportworks ESP v7.6.2 Service Pack 4.

Both of these releases provide a security enhancement in the form of enabling oAuth2 Authentication for Office365 when using the Internet Mail Connector. The security theme continues amongst the 17 defect fixes in Supportworks ESP v7.6.2 Service Pack 4 with the ability to use TLS 1.2 for communications between the Supportworks Client and the Supportworks Server.

Please follow the link below to review the Release Notes for Supportworks ESP v8.3.1

Supportworks ESP v8.3.1 Release Notes

Please visit the download section on the Customer Community Portal to review the Release Notes and download Supportworks ESP v7.6.2 Service Pack 4.

Community Portal Download Section

If you wish to explore your opportunities with the Supportworks suite of products, please contact your Relationship Manager at [email protected].

21/07/2020

Where to Start?

Use these links to start your evaluation or to take the first steps in using your new Supportworks installation.

Applications

Use these links to learn about applications available on Supportworks.

Enterprise Server Platform

Use these links to help Configure / Administrate Supportworks to make the most of its features and integration abilities.

Core Services

Use these links to understand and administrate the Web and Database Services

If you would like to see more information about Hornbill or our products please visit:

@@ Line 7: / Line 7: @@
 <br/>
-'''Supportworks ESP v8.2.1 and ITSM Enterprise v4.2.3'''
+'''Supportworks ESP v8.3.1 and Supportworks ESP v7.6.2 Service Pack 4'''
-We are delighted to announce the General Availability of both Supportworks ESP v8.2.1 and ITSM Enterprise v4.2.3. These are maintenance releases, although Supportworks ESP v8.2.1 also provides the option to forward or reply to emails which are stored as call attachments.
+I am delighted to announce the General Availability of Supportworks ESP v8.3.1 and Supportworks ESP v7.6.2 Service Pack 4.
-[https://success.support-works.com/#docviewer?doc=Supportworks-ESP/Version-8.2.1/Release-Notes <span style="color:green; font-size:125%">Supportworks ESP v8.2.1 Release Notes</span>]<br>
+Both of these releases provide a security enhancement in the form of enabling oAuth2 Authentication for Office365 when using the Internet Mail Connector. The security theme continues amongst the 17 defect fixes in Supportworks ESP v7.6.2 Service Pack 4 with the ability to use TLS 1.2 for communications between the Supportworks Client and the Supportworks Server.
-[https://success.support-works.com/#docviewer?doc=Supportworks-ITSM-Enterprise/Version-4.2.3/Release-Notes <span style="color:green; font-size:125%">ITSM Enterprise v4.2.3 Release Notes</span>]
+Please follow the link below to review the Release Notes for Supportworks ESP v8.3.1
-Please contact your Relationship Manager at [mailto:care@hornbill.com <span style="color:blue;">care@hornbill.com</span>] to request these releases. For customers on respective platform and application versions before v8.0 and v4.0, please contact your Relationship Manager at [mailto:[email protected] <span style="color:blue;">[email protected]</span>] for details of the migration path to take advantage of the expanding set of features.
+[https://success.support-works.com/#docviewer?doc=Supportworks-ESP/Version-8.3.1/Release-Notes<span style="color:green; font-size:125%">Supportworks ESP v8.3.1 Release Notes</span>]<br>
+Please visit the download section on the Customer Community Portal to review the Release Notes and download Supportworks ESP v7.6.2 Service Pack 4.
+[https://success.support-works.com/#support/downloads<span style="color:green; font-size:125%">Community Portal Download Section</span>]
+If you wish to explore your opportunities with the Supportworks suite of products, please contact your Relationship Manager at [mailto:[email protected] <span style="color:blue;">[email protected]</span>].
+/07/2020
-/07/2018
 |-

Difference between revisions of "Main Page"

Revision as of 14:27, 15 September 2020

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