Knowledgebase Search: 3 letter term in search, no results are being returned
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In order to allow three character searches in the knowledgebase please carry out the following:
Access the Supportworks Server
1..Stop All Services from the services console: services.msc
2..Edit the following file C:\Program Files\Hornbill\Core Services\SwSQLServer\Bin\SwSQL.ini (where C: = drive you have installed supportworks server on)
3..Add the following parameter and Save the changes
set-variable = ft_min_word_len=3
4..Restart Only the SwSQLServer 5..Run the SupportWorks Interactive SQL Program (Start->Programs->Hornbill Core Services->Interactive SQL) 6..Enter the following SQL
Use sw_knowledgebase; Alter Table KbDocuments Drop Index Title; ALTER TABLE kbdocuments ADD FULLTEXT (Title,Keywords,Problem,Solution,CallProbCode);
7..Thereafter restart the SwSql server service and all remaining services.