Increasing the Email File Attachment Size Limit

From support-works
Revision as of 17:11, 15 February 2018 by Deenc (talk | contribs)
Jump to navigation Jump to search



Status: Published
Version: 1.2
Authors: Hornbill Support
Applies to: Supportworks ESP 7 and above.
    • How to update the file attachment size limit**

The default size for an email received in SW mailbox is 10MB. This can be configured in the SW Service configuration file

..\Hornbill\Supportworks Server\conf\SwServerService.xml): Look for the following entries:


<Messaging>
<MaxUploadFileSize value="10000000"/>

Before making any changes, take a back up of the SwServerService.xml file.

Please note, if you change this to a higher value there is the potential for performance issues when emails containing large attachments are processed by Supportworks.