Increasing the Email File Attachment Size Limit
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| Status: | Published |
|---|---|
| Version: | 1.2 |
| Authors: | Hornbill Support |
| Applies to: | Supportworks ESP 7 and above. |
- How to update the file attachment size limit**
The default size for an email received in SW mailbox is 10MB. This can be configured in the SW Service configuration file
..\Hornbill\Supportworks Server\conf\SwServerService.xml): Look for the following entries:
<Messaging> <MaxUploadFileSize value="10000000"/>
Before making any changes, take a back up of the SwServerService.xml file.
Please note, if you change this to a higher value there is the potential for performance issues when emails containing large attachments are processed by Supportworks.