Self Service Redirect to HTTPS
|Applies to:||Supportworks ITSM 4.x|
If you prefer you could re-direct http to https for Self service. This could also be applied to the web client.
1. The first thing to do is contact a company that issues certificates such as Verisign for example and purchase a certificate (and key) from them. Thereafter put the certificate and key in the \Hornbill\Core Services\Apache\conf\cs\ssl\ directory
2. You will then need to edit the file in ..\Hornbill\Core Services\Apache\conf\cs\core\501_vhosts.conf.
This is the default 501_vhosts file:
<VirtualHost _default_:443> SSLEngine on ... SSLCertificateFile "conf/cs/ssl/server.crt" SSLCertificateKeyFile "conf/cs/ssl/server.key" ... </VirtualHost>
Change it to the following:
<VirtualHost _default_:443> ... SSLCertificateFile "conf/cs/ssl/NEWCERTIFICATE.crt" SSLCertificateKeyFile "conf/cs/ssl/NEWKEY.key" ... </VirtualHost>
3. Restart the Apache service so that the above changes take effect.
4. Thereafter access the _ssp_config.json file in \Hhornbill\Supportworks server\html\_selfservice\ directory and edit the _ssp_config.json file
"serverAddress" : http://<supportworks server>/sw/selfservice/
"serverAddress" : https://<supportworks server>/sw/selfservice/
That should enable you to use Https without having to view the security warning page.