Self Service Redirect to HTTPS

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Revision as of 10:00, 26 June 2018 by Pamelal (talk | contribs)
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Status: Published
Version: 1.0
Authors: Hornbill Support
Applies to: Supportworks ITSM 4.x

If you prefer you could re-direct http to https for Self service. This could also be applied to the web client.

1. The first thing to do is contact a company that issues certificates such as Verisign for example and purchase a certificate (and key) from them. Thereafter put the certificate and key in the \Hornbill\Core Services\Apache\conf\cs\ssl\ directory

2. You will then need to edit the file in ..\Hornbill\Core Services\Apache\conf\cs\core\501_vhosts.conf.

This is the default 501_vhosts file:

<VirtualHost _default_:443>
    SSLEngine on

    SSLCertificateFile "conf/cs/ssl/server.crt"
    SSLCertificateKeyFile "conf/cs/ssl/server.key"


Change it to the following:

<VirtualHost _default_:443>

    SSLCertificateFile "conf/cs/ssl/NEWCERTIFICATE.crt"
    SSLCertificateKeyFile "conf/cs/ssl/NEWKEY.key"


3. Thereafter access the _ssp_config.json file in \Hhornbill\Supportworks server\html\_selfservice\ directory and edit the _ssp_config.json file

"serverAddress" : http://<supportworks server>/sw/selfservice/


"serverAddress" : https://<supportworks server>/sw/selfservice/

That should enable you to use Https without having to view the security warning page.