FAQ:Self Service Redirect to HTTPS

Status:	Published
Version:	1.0
Authors:	Hornbill Support
Applies to:	Supportworks ITSM 4.x

If you prefer you could re-direct http to https for Self service. This could also be applied to the web client.

1. The first thing to do is contact a company that issues certificates such as Verisign for example and purchase a certificate (and key) from them. Thereafter put the certificate and key in the \Hornbill\Core Services\Apache\conf\cs\ssl\ directory

2. You will then need to edit the file in ..\Hornbill\Core Services\Apache\conf\cs\core\501_vhosts.conf.

This is the default 501_vhosts file:

<VirtualHost _default_:443>
    SSLEngine on
	...

    SSLCertificateFile "conf/cs/ssl/server.crt"
    SSLCertificateKeyFile "conf/cs/ssl/server.key"
   ...

</VirtualHost>

Change it to the following:

<VirtualHost _default_:443>
   ...

    SSLCertificateFile "conf/cs/ssl/NEWCERTIFICATE.crt"
    SSLCertificateKeyFile "conf/cs/ssl/NEWKEY.key"
   ...

</VirtualHost>

3. Restart the Apache service so that the above changes take effect.

4. Thereafter access the _ssp_config.json file in \Hhornbill\Supportworks server\html\_selfservice\ directory and edit the _ssp_config.json file

"serverAddress" : http://<supportworks server>/sw/selfservice/

TO

"serverAddress" : https://<supportworks server>/sw/selfservice/

That should enable you to use Https without having to view the security warning page.