Difference between revisions of "FAQ:Self Service Redirect to HTTPS"
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− | If you prefer you could re-direct http to https for Self service. This could also be applied to the web client | + | If you prefer you could re-direct http to https for Self service. This could also be applied to the web client. |
− | |||
− | + | 1. The first thing to do is contact a company that issues certificates such as Verisign for example and purchase a certificate (and key) from them. Thereafter put the certificate and key in the \Hornbill\Core Services\Apache\conf\cs\ssl\ directory | |
+ | |||
+ | 2. You will then need to edit the file in ..\Hornbill\Core Services\Apache\conf\cs\core\501_vhosts.conf. | ||
+ | |||
+ | This is the default 501_vhosts file: | ||
<pre> | <pre> | ||
− | <VirtualHost _default_: | + | |
− | + | <VirtualHost _default_:443> | |
− | + | SSLEngine on | |
− | + | ... | |
− | + | ||
+ | SSLCertificateFile "conf/cs/ssl/server.crt" | ||
+ | SSLCertificateKeyFile "conf/cs/ssl/server.key" | ||
+ | ... | ||
+ | |||
</VirtualHost> | </VirtualHost> | ||
</pre> | </pre> | ||
− | + | Change it to the following: | |
<pre> | <pre> | ||
− | <VirtualHost _default_: | + | |
− | + | <VirtualHost _default_:443> | |
− | + | ... | |
− | + | ||
− | + | SSLCertificateFile "conf/cs/ssl/NEWCERTIFICATE.crt" | |
− | + | SSLCertificateKeyFile "conf/cs/ssl/NEWKEY.key" | |
+ | ... | ||
+ | |||
</VirtualHost> | </VirtualHost> | ||
</pre> | </pre> | ||
+ | |||
+ | |||
+ | 3. Restart the Apache service so that the above changes take effect. | ||
+ | |||
+ | 4. Thereafter access the _ssp_config.json file in \Hhornbill\Supportworks server\html\_selfservice\ directory and edit the _ssp_config.json file | ||
+ | |||
+ | <pre> | ||
+ | "serverAddress" : http://<supportworks server>/sw/selfservice/ | ||
+ | </pre> | ||
+ | |||
+ | TO | ||
+ | |||
+ | <pre> | ||
+ | "serverAddress" : https://<supportworks server>/sw/selfservice/ | ||
+ | </pre> | ||
+ | |||
+ | That should enable you to use Https without having to view the security warning page. |
Latest revision as of 10:04, 26 June 2018
Status: | Published |
---|---|
Version: | 1.0 |
Authors: | Hornbill Support |
Applies to: | Supportworks ITSM 4.x |
If you prefer you could re-direct http to https for Self service. This could also be applied to the web client.
1. The first thing to do is contact a company that issues certificates such as Verisign for example and purchase a certificate (and key) from them. Thereafter put the certificate and key in the \Hornbill\Core Services\Apache\conf\cs\ssl\ directory
2. You will then need to edit the file in ..\Hornbill\Core Services\Apache\conf\cs\core\501_vhosts.conf.
This is the default 501_vhosts file:
<VirtualHost _default_:443> SSLEngine on ... SSLCertificateFile "conf/cs/ssl/server.crt" SSLCertificateKeyFile "conf/cs/ssl/server.key" ... </VirtualHost>
Change it to the following:
<VirtualHost _default_:443> ... SSLCertificateFile "conf/cs/ssl/NEWCERTIFICATE.crt" SSLCertificateKeyFile "conf/cs/ssl/NEWKEY.key" ... </VirtualHost>
3. Restart the Apache service so that the above changes take effect.
4. Thereafter access the _ssp_config.json file in \Hhornbill\Supportworks server\html\_selfservice\ directory and edit the _ssp_config.json file
"serverAddress" : http://<supportworks server>/sw/selfservice/
TO
"serverAddress" : https://<supportworks server>/sw/selfservice/
That should enable you to use Https without having to view the security warning page.