Difference between revisions of "FAQ:Self Service Redirect to HTTPS"
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| − | If you prefer you could re-direct http to https for Self service. This could also be applied to the web client. | + | If you prefer you could re-direct http to https for Self service. This could also be applied to the web client. |
| − | You will need to edit the file in ..\Hornbill\Core Services\Apache\conf\cs\core\501_vhosts.conf. | + | |
| + | 1. The first thing to do is contact a company that issues certificates such as Verisign for example and purchase a certificate (and key) from them. Thereafter put the certificate and key in the \Hornbill\Core Services\Apache\conf\cs\ssl\ directory | ||
| + | |||
| + | 2. You will then need to edit the file in ..\Hornbill\Core Services\Apache\conf\cs\core\501_vhosts.conf. | ||
This is the default 501_vhosts file: | This is the default 501_vhosts file: | ||
| Line 20: | Line 23: | ||
<VirtualHost _default_:443> | <VirtualHost _default_:443> | ||
SSLEngine on | SSLEngine on | ||
| − | + | ... | |
| − | + | ||
| − | |||
SSLCertificateFile "conf/cs/ssl/server.crt" | SSLCertificateFile "conf/cs/ssl/server.crt" | ||
SSLCertificateKeyFile "conf/cs/ssl/server.key" | SSLCertificateKeyFile "conf/cs/ssl/server.key" | ||
| − | + | ... | |
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| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
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</VirtualHost> | </VirtualHost> | ||
</pre> | </pre> | ||
| Line 48: | Line 37: | ||
<VirtualHost _default_:443> | <VirtualHost _default_:443> | ||
| − | + | ... | |
| − | + | ||
| − | |||
| − | |||
SSLCertificateFile "conf/cs/ssl/NEWCERTIFICATE.crt" | SSLCertificateFile "conf/cs/ssl/NEWCERTIFICATE.crt" | ||
SSLCertificateKeyFile "conf/cs/ssl/NEWKEY.key" | SSLCertificateKeyFile "conf/cs/ssl/NEWKEY.key" | ||
| − | + | ... | |
| − | + | ||
| − | + | </VirtualHost> | |
| + | </pre> | ||
| − | |||
| − | + | 3. Restart the Apache service so that the above changes take effect. | |
| − | |||
| − | + | 4. Thereafter access the _ssp_config.json file in \Hhornbill\Supportworks server\html\_selfservice\ directory and edit the _ssp_config.json file | |
| − | |||
| − | |||
| − | |||
| − | + | <pre> | |
| − | </ | + | "serverAddress" : http://<supportworks server>/sw/selfservice/ |
| + | </pre> | ||
| + | |||
| + | TO | ||
| + | |||
| + | <pre> | ||
| + | "serverAddress" : https://<supportworks server>/sw/selfservice/ | ||
</pre> | </pre> | ||
| + | |||
| + | That should enable you to use Https without having to view the security warning page. | ||
Latest revision as of 10:04, 26 June 2018
| Status: | Published |
|---|---|
| Version: | 1.0 |
| Authors: | Hornbill Support |
| Applies to: | Supportworks ITSM 4.x |
If you prefer you could re-direct http to https for Self service. This could also be applied to the web client.
1. The first thing to do is contact a company that issues certificates such as Verisign for example and purchase a certificate (and key) from them. Thereafter put the certificate and key in the \Hornbill\Core Services\Apache\conf\cs\ssl\ directory
2. You will then need to edit the file in ..\Hornbill\Core Services\Apache\conf\cs\core\501_vhosts.conf.
This is the default 501_vhosts file:
<VirtualHost _default_:443>
SSLEngine on
...
SSLCertificateFile "conf/cs/ssl/server.crt"
SSLCertificateKeyFile "conf/cs/ssl/server.key"
...
</VirtualHost>
Change it to the following:
<VirtualHost _default_:443>
...
SSLCertificateFile "conf/cs/ssl/NEWCERTIFICATE.crt"
SSLCertificateKeyFile "conf/cs/ssl/NEWKEY.key"
...
</VirtualHost>
3. Restart the Apache service so that the above changes take effect.
4. Thereafter access the _ssp_config.json file in \Hhornbill\Supportworks server\html\_selfservice\ directory and edit the _ssp_config.json file
"serverAddress" : http://<supportworks server>/sw/selfservice/
TO
"serverAddress" : https://<supportworks server>/sw/selfservice/
That should enable you to use Https without having to view the security warning page.