Difference between revisions of "FAQ:KnowledgeBase"
Jump to navigation
Jump to search
(Created page with " {{Template:Basic Cover | title=How to Assign Analyst Rights to Catalogues }} {{Template:Basic Status | status=Published | version=1.1 | authors=Hornbill Support | applicable...") |
|||
| Line 12: | Line 12: | ||
| − | + | * Log into a Supportworks (full) Client. | |
| − | + | * Go to KnowledgeBase on the Menu Bar at the top. | |
| − | + | * Select Manage KnowledgeBase Catalogues. | |
| − | + | * Highlight the Catalog you need to assign/check rights for. | |
| − | + | * Click on Properties. | |
| − | + | * Click Add. | |
| − | + | * Using the drop down in the AnalystID field, Assign the Analyst. | |
| − | + | * Check the rights you need them to have. | |
| − | + | * Add the Record. | |
Revision as of 17:28, 19 January 2018
| Status: | Published |
|---|---|
| Version: | 1.1 |
| Authors: | Hornbill Support |
| Applies to: | Supportworks ITSM 3.x |
- Log into a Supportworks (full) Client.
- Go to KnowledgeBase on the Menu Bar at the top.
- Select Manage KnowledgeBase Catalogues.
- Highlight the Catalog you need to assign/check rights for.
- Click on Properties.
- Click Add.
- Using the drop down in the AnalystID field, Assign the Analyst.
- Check the rights you need them to have.
- Add the Record.