Difference between revisions of "FAQ:KnowledgeBase"
Jump to navigation
Jump to search
(Created page with " {{Template:Basic Cover | title=How to Assign Analyst Rights to Catalogues }} {{Template:Basic Status | status=Published | version=1.1 | authors=Hornbill Support | applicable...") |
|||
| (One intermediate revision by the same user not shown) | |||
| Line 12: | Line 12: | ||
| − | 1. Log into a Supportworks (full) Client. | + | * 1. Log into a Supportworks (full) Client. |
| − | 2. Go to KnowledgeBase on the Menu Bar at the top. | + | * 2. Go to KnowledgeBase on the Menu Bar at the top. |
| − | 3. Select Manage KnowledgeBase Catalogues. | + | * 3. Select Manage KnowledgeBase Catalogues. |
| − | 4. Highlight the Catalog you need to assign/check rights for. | + | * 4. Highlight the Catalog you need to assign/check rights for. |
| − | 5. Click on Properties. | + | * 5. Click on Properties. |
| − | 6. Click Add. | + | * 6. Click Add. |
| − | 7. Using the drop down in the AnalystID field, Assign the Analyst. | + | * 7.Using the drop down in the AnalystID field, Assign the Analyst. |
| − | 8. Check the rights you need them to have. | + | * 8.Check the rights you need them to have. |
| − | 9 | + | * 9. Add the Record. |
Latest revision as of 17:28, 19 January 2018
| Status: | Published |
|---|---|
| Version: | 1.1 |
| Authors: | Hornbill Support |
| Applies to: | Supportworks ITSM 3.x |
- 1. Log into a Supportworks (full) Client.
- 2. Go to KnowledgeBase on the Menu Bar at the top.
- 3. Select Manage KnowledgeBase Catalogues.
- 4. Highlight the Catalog you need to assign/check rights for.
- 5. Click on Properties.
- 6. Click Add.
- 7.Using the drop down in the AnalystID field, Assign the Analyst.
- 8.Check the rights you need them to have.
- 9. Add the Record.