Difference between revisions of "FAQ:KnowledgeBase"
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(Created page with " {{Template:Basic Cover | title=How to Assign Analyst Rights to Catalogues }} {{Template:Basic Status | status=Published | version=1.1 | authors=Hornbill Support | applicable...") |
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Revision as of 17:26, 19 January 2018
| Status: | Published |
|---|---|
| Version: | 1.1 |
| Authors: | Hornbill Support |
| Applies to: | Supportworks ITSM 3.x |
1. Log into a Supportworks (full) Client.
2. Go to KnowledgeBase on the Menu Bar at the top.
3. Select Manage KnowledgeBase Catalogues.
4. Highlight the Catalog you need to assign/check rights for.
5. Click on Properties.
6. Click Add.
7. Using the drop down in the AnalystID field, Assign the Analyst.
8. Check the rights you need them to have.
9 Add the Record.