Difference between revisions of "ESP:Frequently Asked Questions"
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Email
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=== Management and Information Reports === | === Management and Information Reports === | ||
* [[Reports Not Exporting]] | * [[Reports Not Exporting]] | ||
| + | |||
| + | ===Potential Migration to v8 Issues=== | ||
| + | * [[FAQ:ssl_request log has grown too a large size in Supportworks 8|ssl_request log has grown too a large size in Supportworks 8 ]] - ITSM 4.x | ||
| + | * [[FAQ:Failure when launching Supportworks client |Failure when launching Supportworks client ]] - ESP 8.x | ||
| + | * [[FAQ:Running the Client in Debug Mode|Running the Client in Debug Mode]] - ESP 8.x | ||
===Other=== | ===Other=== | ||
Revision as of 10:41, 9 February 2018
General Usage
- Content Issues when Logging or Updating a Call from E-Mail
- Pinning Shortcuts to the Taskbar in Windows 7
Installation
- Switching to Other Supportworks Servers
- Performing a "Silent" Installation or Upgrade of the Supportworks Client | (Forum thread)
- Supportworks V8 Technical Requirements
- Supportworks Client Installation Requirements
Networking and Connectivity
- Supportworks Bandwidth Usage on the Network | (Forum thread)
- Using Supportworks through a Firewall or over VPN/NAT | (Forum thread)
- How to Configure and Test Inbound and Outbound SMTP | (Forum thread)
- Enabling SelfService Access via a Remote Web Server
- Enabling Web Client Access via a Remote Web Server
- Setting Up Web Services Using Virtual Hosts
- Fixing Problems Arising from TCP Stack Offload on Windows Server 2003
- Removing Historical Server Connections
- Unable to remove a user session via Manage Server Connection
Customisation
- Triggering Client Actions from Active Pages | (Forum thread)
- Increasing the Number of Tiers Available for Call Profiles | (Forum thread)
Licensing
- Supportworks 7.x Licensing Policy | (Forum thread)
- Licensing Issues Resulting from System ID Changes
- Functionality Disabled or Limited by a Supportworks Lockdown Licence
- Maximum number of licences has been reached message
- Managing Named Licenses
- Supportworks rejecting logins under named user licences
Database
- How to Set Supportworks Database Table Permissions
- Database Searches
- Data discrepancy after migration - summary fields not populated
Backup and Migration
- Backing Up the Supportworks Server | (Forum thread)
- Supportworks Replication | (Forum thread)
- Migrating Supportworks Data from One Database Server to Another | (Forum thread)
- Migrating or Cloning the Supportworks Server
- Virtual Server Migration
- Fixing SwSQL Replication Issues after Upgrade to Core Services 3.1.2
- High Availability Procedures for Supportworks
Security
Diagnostic Facilities
- Enabling E-mail Message Tracking
- How to Run the Supportworks Client in Debug Mode | (Forum thread)
- Enabling Debug logging within the Supportworks Client
- Creating a SLA Diagnostic Report from a Call
- How to enable WebClient logging
- How to enable PHP Logging
- Enabling Email Message Tracking
- Copying Email Templates Between Shared Mailboxes
- Managing Email Settings in Supportworks
- Resetting Email folder counter in the Supportworks Client
- Unlocking Locked Messages in Inbox
- Configuring Email Services
- Resetting the Unread Email Count for a Mailbox
- Email and Supportworks
- Archiving e-mails
- How to Set the Default Mail Origin
Scheduler
Web Client
- Enabling Web Client Access via a Remote Web Server
- Setting Up Single Sign-On for the Web Client v8.x
- Webclient MultiClips
Dashboard
Knowledgebase
Selfservice
Regional Settings
Customer Surveys
Server Start Up
- System ID Mismatch error on Server Service startup
- NextCallRef error on Server Service startup
- Supportworks services start order
Management and Information Reports
Potential Migration to v8 Issues
- ssl_request log has grown too a large size in Supportworks 8 - ITSM 4.x
- Failure when launching Supportworks client - ESP 8.x
- Running the Client in Debug Mode - ESP 8.x