https://wiki.support-works.com/index.php?title=Creating_a_Selfservice_Wizard&feed=atom&action=historyCreating a Selfservice Wizard - Revision history2024-03-28T15:52:12ZRevision history for this page on the wikiMediaWiki 1.35.0https://wiki.support-works.com/index.php?title=Creating_a_Selfservice_Wizard&diff=1584&oldid=prevDeenc at 16:36, 3 July 20182018-07-03T16:36:12Z<p></p>
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<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>This will now be visible with a button to Raise Support Request ( i.e. incident) on the portal for your subscribers<br></div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>This will now be visible with a button to Raise Support Request ( i.e. incident) on the portal for your subscribers<br></div></td></tr>
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</table>Deenchttps://wiki.support-works.com/index.php?title=Creating_a_Selfservice_Wizard&diff=1583&oldid=prevDeenc at 16:36, 3 July 20182018-07-03T16:36:02Z<p></p>
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</table>Deenchttps://wiki.support-works.com/index.php?title=Creating_a_Selfservice_Wizard&diff=1582&oldid=prevDeenc at 16:34, 3 July 20182018-07-03T16:34:25Z<p></p>
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</table>Deenchttps://wiki.support-works.com/index.php?title=Creating_a_Selfservice_Wizard&diff=1581&oldid=prevDeenc: Created page with "Self service wizards can be created for incidents and service requests.The service data form which you complete against the service determines if you can raise an incident or ..."2018-07-03T16:34:02Z<p>Created page with "Self service wizards can be created for incidents and service requests.The service data form which you complete against the service determines if you can raise an incident or ..."</p>
<p><b>New page</b></p><div>Self service wizards can be created for incidents and service requests.The service data form which you complete against the service determines if you can raise an incident or service request against a particular service.<br />
<br />
<br />
Here are the steps required:<br />
<br />
<br />
1..Create a service for each of the "certain types of incidents" you have <br><br />
2..Configure the service data form (Create / Edit Support form button) on the Costs and Subscriptions > Subscriptions and Revenue tab of the service . Select the wizard you want displayed for the incident <br><br />
3..Tick the " Can Request Support Against This Service" box<br><br />
<br />
<br />
This will now be visible with a button to Raise Support Request ( i.e. incident) on the portal for your subscribers<br><br />
<br />
[[File:wizard.jpg]]</div>Deenc