Copying Email Templates Between Shared Mailboxes
If you wish to copy email templates from an existing shared mailbox to a newly created one please carry out the following:
On the Supportworks server > open the Interactive SQL utility and type:
Use sw_messagestore; [RETURN]
insert shared__NewMailboxName_templates select * from shared__ OldMailboxName _templates; [RETURN]
Obviously you will need to replace NewMailboxName and OldMailboxName above with the actual old and new mailbox names.
Close and reopen the manage email templates window to show the templates, If this view was opened prior to running the query above.