Copying Email Templates Between Shared Mailboxes
If you wish to copy email templates from an existing shared mailbox to a newly created one please carry out the following:
On the Supportworks server > open the Interactive SQL utility and type:
Use sw_messagestore; [RETURN]
insert shared__NewMailboxName_templates select * from shared__ OldMailboxName _templates; [RETURN]
Close and reopen the manage email templates window to show the templates, If this view was opened prior to running the query above.