Copying Email Templates Between Shared Mailboxes

If you wish to copy email templates from an existing shared mailbox to a newly created one please carry out the following:

On the Supportworks server > open the Interactive SQL utility and type:
Use sw_messagestore;  [RETURN]
insert  shared__NewMailboxName_templates select * from shared__ OldMailboxName _templates;   [RETURN]

Close and reopen the manage email templates window to show the templates, If this view was opened prior to running the query above.