Difference between revisions of "Copying Auto Responder rules from one server to another"
Jump to navigation
Jump to search
| (One intermediate revision by the same user not shown) | |||
| Line 6: | Line 6: | ||
..\Hornbill\Supportworks Server\conf\SwServerService.xml | ..\Hornbill\Supportworks Server\conf\SwServerService.xml | ||
| − | Search for : <rules> and you should find all the Auto Responder rules below contained under <rule> tags, copy the rules you are interested in, open the same document on the live server and paste the new rule above the </rules> tag making sure you are not pasting | + | Search for : <rules> and you should find all the Auto Responder rules below contained under <rule> tags, copy the rules you are interested in, open the same document on the live server and paste the new rule above the </rules> tag making sure you are not pasting into a <rule> tag. |
| − | The | + | The Autoresponder rules which will be contained under the below tags : |
| − | <AutoResponder> | + | |
| − | + | <AutoResponder> | |
| − | + | <rules> | |
| − | + | <rule> | |
| − | + | ..................................................... | |
| − | + | </rule> | |
| − | ............................. | + | </rules> |
| − | </AutoResponder> | + | ............................. |
| + | </AutoResponder> | ||
You may apply the same principals should you need to copy the email routing rules , please see the XML structure below : | You may apply the same principals should you need to copy the email routing rules , please see the XML structure below : | ||
| − | <RoutingRules enable="yes"> | + | <RoutingRules enable="yes"> |
| − | <rule> | + | <rule> |
| − | <condition>subject LIKE '?%'</condition> | + | <condition>subject LIKE '?%'</condition> |
| − | <mailbox>_helpdesk</mailbox> | + | <mailbox>_helpdesk</mailbox> |
| − | <folder>Inbox</folder> | + | <folder>Inbox</folder> |
| − | <mode>AutoResponder</mode> | + | <mode>AutoResponder</mode> |
| − | </rule> | + | </rule> |
| − | ....................... | + | ....................... |
| − | </RoutingRules> | + | </RoutingRules> |
Latest revision as of 15:10, 19 June 2018
Applicable to Version 7.x & 8.x
On your test server open the below file :
..\Hornbill\Supportworks Server\conf\SwServerService.xml
Search for : <rules> and you should find all the Auto Responder rules below contained under <rule> tags, copy the rules you are interested in, open the same document on the live server and paste the new rule above the </rules> tag making sure you are not pasting into a <rule> tag.
The Autoresponder rules which will be contained under the below tags :
<AutoResponder>
<rules>
<rule>
.....................................................
</rule>
</rules>
.............................
</AutoResponder>
You may apply the same principals should you need to copy the email routing rules , please see the XML structure below :
<RoutingRules enable="yes"> <rule> <condition>subject LIKE '?%'</condition> <mailbox>_helpdesk</mailbox> <folder>Inbox</folder> <mode>AutoResponder</mode> </rule> ....................... </RoutingRules>