Difference between revisions of "Copying Auto Responder rules from one server to another"
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(Created page with "'''Applicable to Version 7.x & 8.x''' On your test server open the below file : ..\Hornbill\Supportworks Server\conf\SwServerService.xml Search for : <rules> and you should...") |
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'''Applicable to Version 7.x & 8.x''' | '''Applicable to Version 7.x & 8.x''' | ||
+ | |||
On your test server open the below file : | On your test server open the below file : | ||
Line 5: | Line 6: | ||
..\Hornbill\Supportworks Server\conf\SwServerService.xml | ..\Hornbill\Supportworks Server\conf\SwServerService.xml | ||
− | Search for : <rules> and you should find all the Auto Responder rules below contained under <rule> tags, copy the rules you are interested in, open the same document on the live server and paste the new rule above the </rules> tag making sure you are not pasting | + | Search for : <rules> and you should find all the Auto Responder rules below contained under <rule> tags, copy the rules you are interested in, open the same document on the live server and paste the new rule above the </rules> tag making sure you are not pasting into a <rule> tag. |
+ | |||
+ | The Autoresponder rules which will be contained under the below tags : | ||
− | + | <AutoResponder> | |
− | <AutoResponder> | + | <rules> |
− | + | <rule> | |
− | + | ..................................................... | |
− | + | </rule> | |
− | + | </rules> | |
− | + | ............................. | |
− | ............................. | + | </AutoResponder> |
− | </AutoResponder> | ||
You may apply the same principals should you need to copy the email routing rules , please see the XML structure below : | You may apply the same principals should you need to copy the email routing rules , please see the XML structure below : | ||
− | <RoutingRules enable="yes"> | + | <RoutingRules enable="yes"> |
− | <rule> | + | <rule> |
− | <condition>subject LIKE '?%'</condition> | + | <condition>subject LIKE '?%'</condition> |
− | <mailbox>_helpdesk</mailbox> | + | <mailbox>_helpdesk</mailbox> |
− | <folder>Inbox</folder> | + | <folder>Inbox</folder> |
− | <mode>AutoResponder</mode> | + | <mode>AutoResponder</mode> |
− | </rule> | + | </rule> |
− | ....................... | + | ....................... |
− | </RoutingRules> | + | </RoutingRules> |
Latest revision as of 15:10, 19 June 2018
Applicable to Version 7.x & 8.x
On your test server open the below file :
..\Hornbill\Supportworks Server\conf\SwServerService.xml
Search for : <rules> and you should find all the Auto Responder rules below contained under <rule> tags, copy the rules you are interested in, open the same document on the live server and paste the new rule above the </rules> tag making sure you are not pasting into a <rule> tag.
The Autoresponder rules which will be contained under the below tags :
<AutoResponder> <rules> <rule> ..................................................... </rule> </rules> ............................. </AutoResponder>
You may apply the same principals should you need to copy the email routing rules , please see the XML structure below :
<RoutingRules enable="yes"> <rule> <condition>subject LIKE '?%'</condition> <mailbox>_helpdesk</mailbox> <folder>Inbox</folder> <mode>AutoResponder</mode> </rule> ....................... </RoutingRules>