Popup Messages on Customer Selection

From support-works
Revision as of 13:57, 17 July 2015 by Deenc (talk | contribs)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to navigation Jump to search



In order to alert an analyst of any aspect you may add !P<icon>:<text of message> in any of the attribute boxes. For example your text in any of the attribute boxes will look like:

!PI:This customer is visually impaired!

Please find more information on how to configure alerts below:

https://community.hornbill.com/#docviewer?doc=Supportworks-ITSM-Foundations/Version-1.0.6/Administration-Guide/Managing-Asset-Related-Data/Assets/Setting-Up-Asset-Specific-Notifications-forAnalysts/Commands-for-Generating-Pop-Up-Message-Boxes