Resetting the Unread Email Count for a Mailbox
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| Status: | Published |
|---|---|
| Version: | 1.1 |
| Authors: | Hornbill Support |
| Applies to: | Supportworks ESP 7X and above. |
If you find that the unread email count for a shared mailbox is displaying incorrect values, this can be reset by carrying out the following:
1..Edit the following file.
C: /Program Files/Hornbill/Supportworks server/conf/SwServerService.xml (Where C: /Program Files/Hornbill/ is the default installation folder)
2.. Set the following value to 1.
<InitFolderUnreadCounts value="1" />
3..Once you have done this you will need to stop then restart the SwMailService from the Server tab of the Server Configuration utility.
This happens due to a corrupt email in the system which could not be retrieved.