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Release Notification - Historic Notifications
Supportworks ESP v8.3.0 and ITSM Enterprise v4.4.0
I am delighted to announce the General Availability of Supportworks ESP v8.3.0 and ITSM Enterprise v4.4.0.
Along with a significant set of defect fixes, the Supportworks ESP v8.3.0 release focuses on security and performance improvements which provide a sound platform for your Service Desk. The release also contains many updated components to enhance the longevity of Supportworks ESP by enabling support for future Windows Operating Systems.
The ITSM Enterprise v4.4.0 release contains several features to further enhance the flexibility of the application to meet the demands of your Service Desk including layout control within the Supportworks Today page, Authorisation reminders within Business Processes and shopping cart features in the Customer Portal (SelfService).
For full details of what is included in these respective releases please refer to their respective release notes on:
Supportworks ESP v8.3.0 Release Notes
ITSM Enterprise v4.4.0 Release Notes
If you wish to explore your opportunities with the Supportworks suite of products, please contact your Relationship Manager at [email protected].
21/07/2020
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Where to Start?
Use these links to start your evaluation or to take the first steps in using your new Supportworks installation.
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Applications
Use these links to learn about applications available on Supportworks.
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Enterprise Server Platform
Use these links to help Configure / Administrate Supportworks to make the most of its features and integration abilities.
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Core Services
Use these links to understand and administrate the Web and Database Services
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