Supportworks Wiki

Notification History
Supportworks ESP v8.2.2 We are delighted to announce the General Availability of Supportworks ESP v8.2.2. As well as a number of defect fixes, this provides the ability to communicate with mail servers that are encrypted with TLS v1.2. Supportworks ESP v8.2.2 Release Notes Please contact your Relationship Manager at [email protected] to request this release. For customers on respective platform and application versions before v8.0 and v4.0, please contact your Relationship Manager at [email protected] for details of the migration path to take advantage of the expanding set of features.	29/01/2019
Supportworks ESP v8.2.1 and ITSM Enterprise v4.2.3 We are delighted to announce the General Availability of both Supportworks ESP v8.2.1 and ITSM Enterprise v4.2.3. These are maintenance releases, although Supportworks ESP v8.2.1 also provides the option to forward or reply to emails which are stored as call attachments. Supportworks ESP v8.2.1 Release Notes ITSM Enterprise v4.2.3 Release Notes Please contact your Relationship Manager at [email protected] to request these releases. For customers on respective platform and application versions before v8.0 and v4.0, please contact your Relationship Manager at [email protected] for details of the migration path to take advantage of the expanding set of features.	27/07/2018
We are delighted to announce the General Availability of Cores Services 6.0.3. This is a security release containing updated core components: Apache v2.4.29 MariaDb 10.0.34 PHP 5.6.34 Click here for more information	Date: 24/04/2017
We are delighted to announce the General Availability of ITSM Enterprise v4.2.1. This is a maintenance release containing defect fixes. No new features have been included. Click here for more information.	Date: 02/11/2016