Copying Auto Responder rules from one server to another

Applicable to Version 7.x & 8.x

On your test server open the below file :

..\Hornbill\Supportworks Server\conf\SwServerService.xml

Search for : <rules> and you should find all the Auto Responder rules below contained under <rule> tags, copy the rules you are interested in, open the same document on the live server and paste the new rule above the </rules> tag making sure you are not pasting into a <rule> tag.

The Autoresponder rules which will be contained under the below tags :

<AutoResponder>
    <rules>
          <rule>
           .....................................................
           </rule>
      </rules>
............................. 
</AutoResponder>

You may apply the same principals should you need to copy the email routing rules , please see the XML structure below :

<RoutingRules enable="yes">
<rule>
<condition>subject LIKE '?%'</condition>
<mailbox>_helpdesk</mailbox>
<folder>Inbox</folder>
<mode>AutoResponder</mode>
</rule>
.......................
</RoutingRules>