Copying Auto Responder rules from one server to another

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Applicable to Version 7.x & 8.x


On your test server open the below file :

..\Hornbill\Supportworks Server\conf\SwServerService.xml

Search for : <rules> and you should find all the Auto Responder rules below contained under <rule> tags, copy the rules you are interested in, open the same document on the live server and paste the new rule above the </rules> tag making sure you are not pasting to in an <rule> tag.


The guide I previously provided will help move the Autoresponder rules which will be contained under the below tags : <AutoResponder> 

   <rules>
         <rule>
          .....................................................
          </rule>
     </rules>

............................. </AutoResponder>

You may apply the same principals should you need to copy the email routing rules , please see the XML structure below :

<RoutingRules enable="yes"> <rule> <condition>subject LIKE '?%'</condition> <mailbox>_helpdesk</mailbox> <folder>Inbox</folder> <mode>AutoResponder</mode> </rule> ....................... </RoutingRules>

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