Failure when launching Supportworks client
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| Status: | Published |
|---|---|
| Version: | 1.0 |
| Authors: | Hornbill Support |
| Applies to: | Supportworks ESP 8.x |
Some users might find themselves getting an error message when launching the Supportworks client as shown below: "Error Encountered. Details in Windows Event Log. Please inform System Administrator" The Windows event logs show "Failure executing client[..\..\Supportworks Client 8.2.0\swcli8.exe]. Error [193]"
The Supportworks client needs to be re-installed. Ensure you read the guide available on
http://userwiki/index.php/ESP:Supportworks_8.2.0:Supportworks_ESP_Client_Installation_Guide
In order to fix this particular error, run the following command with admin rights from the command prompt
..\..\Hornbill\Supportworks Client Launcher\SwLauncher.exe -C
This instruction will remove all versions and registry settings for the current user as explained in the guide above. Thereafter when you re-instal the client the error should stop when you launch the client.