Resetting the Unread Email Count for a Mailbox
Jump to navigation
Jump to search
| Status: | Published |
|---|---|
| Version: | 1.1 |
| Authors: | Hornbill Support |
| Applies to: | Supportworks ESP 7X and above. |
If you find that the unread email count for a shared mailbox is displaying incorrect values, this can be reset by carrying out the following:
1..Go to:
http://<servername>/sw/webclient/diagnose.php and forward the Diagnostic Report.
2.. Set the following value to 1.
<InitFolderUnreadCounts value="1" />
3..Once you have done this you will need to stop then restart the SwMailService from the Server tab of the Server Configuration utility.
This happens due to a corrupt email in the system which could not be retrieved.