Enabling Debug logging within the Supportworks Client
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To activate debug mode from within the Supportworks Client:
1 On the menu bar open Help > About Supportworks 2 click on the logging tab and Ensure all the boxes are ticked, 3 click ‘Initialise’ to specify a destination path (usually C:\Documents and Settings\username\Application Data\Hornbill\Supportworks Client\swcli7_debug.log)
The client will now be running in debug mode and will generate the log file in the specified path.