Knowledgebase Article Status Meaning

Below are the statuses we have adopted to cover the typical life-time of a Knowledgebase Article:

• Being Composed
• Awaiting Approval
• Approved for Publishing
• Published
• Retired

Please note that this is SEPARATE from "Visible to public".

Provided the article is visible to the public, customers who have subscribed to the parent catalogue, get a notification on the creation of a new document.

On any change in the document, subscribers (customers/analysts) to the document get a notification. Please note that for a CUSTOMER to see (and subscribe) to a document, the document will have to be PUBLISHED and Visible.

The other statusses are to aid the KB manager(s) so content can be curated more precisely - (i.e. get in a state appropriate to be read by customers).

Customers can subscribe to a document via the WSS.

Analyst can subscribe to a document by clicking "Subscribe Me" on the "Other"->"Subscribers" tab on the KB Article form