FAQ:KnowledgeBase: Difference between revisions

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1. Log into a Supportworks (full) Client.
* Log into a Supportworks (full) Client.
2. Go to KnowledgeBase on the Menu Bar at the top.
* Go to KnowledgeBase on the Menu Bar at the top.
3. Select Manage KnowledgeBase Catalogues.
* Select Manage KnowledgeBase Catalogues.
4. Highlight the Catalog you need to assign/check rights for.
* Highlight the Catalog you need to assign/check rights for.
5. Click on Properties.
* Click on Properties.
6. Click Add.
* Click Add.
7. Using the drop down in the AnalystID field, Assign the Analyst.
* Using the drop down in the AnalystID field, Assign the Analyst.
8. Check the rights you need them to have.
* Check the rights you need them to have.
9 Add the Record.
* Add the Record.

Revision as of 17:28, 19 January 2018




Status: Published
Version: 1.1
Authors: Hornbill Support
Applies to: Supportworks ITSM 3.x


  • Log into a Supportworks (full) Client.
  • Go to KnowledgeBase on the Menu Bar at the top.
  • Select Manage KnowledgeBase Catalogues.
  • Highlight the Catalog you need to assign/check rights for.
  • Click on Properties.
  • Click Add.
  • Using the drop down in the AnalystID field, Assign the Analyst.
  • Check the rights you need them to have.
  • Add the Record.
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