NextCallRef error on Server Service startup: Difference between revisions
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# Enter the following via your preferred database query tool: | # Enter the following via your preferred database query tool: | ||
#:< | #:<pre>select MAX(callref) from opencall</pre><br\> | ||
# This will | #:This will return the last call reference number used, please make a note of it. | ||
#Using the Interactive SQL tool, enter the the following, replacing the "####" with the callref value returned above: | |||
#:<pre>use sw_systemdb; [RETURN]</pre> | |||
#:<pre>update system_counters set count = #### where name = 'nextcallreference'; [RETURN]<\pre></code> | |||
Revision as of 15:14, 20 July 2015
You may find that the Supportworks Server service is unable to start and the following error is displayed in the swserver logs:
[ERROR]:[5972] Invalid callref: an entry in opencall is greater than nextcallref!
To resolve this issue the following steps should be completed on the Supportworks Application database:<br\>
- Enter the following via your preferred database query tool:
select MAX(callref) from opencall
<br\>- This will return the last call reference number used, please make a note of it.
- Using the Interactive SQL tool, enter the the following, replacing the "####" with the callref value returned above:
use sw_systemdb; [RETURN]
update system_counters set count = #### where name = 'nextcallreference'; [RETURN]<\pre>