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'''Supportworks ESP v8.3.0 and ITSM Enterprise v4.4.0'''
'''Supportworks ESP v8.3.1 and Supportworks ESP v7.6.2 Service Pack 4'''


I am delighted to announce the General Availability of Supportworks ESP v8.3.0 and ITSM Enterprise v4.4.0.  
I am delighted to announce the General Availability of Supportworks ESP v8.3.1 and Supportworks ESP v7.6.2 Service Pack 4.  


Both of these releases provide a security enhancement in the form of enabling oAuth2 Authentication for Office365 when using the Internet Mail Connector. The security theme continues amongst the 17 defect fixes in Supportworks ESP v7.6.2 Service Pack 4 with the ability to use TLS 1.2 for communications between the Supportworks Client and the Supportworks Server.


Along with a significant set of defect fixes, the '''Supportworks ESP v8.3.0''' release focuses on security and performance improvements which provide a sound platform for your Service Desk. The release also contains many updated components to enhance the longevity of Supportworks ESP by enabling support for future Windows Operating Systems.
Please follow the link below to review the Release Notes for Supportworks ESP v8.3.1


[https://success.support-works.com/#docviewer?doc=Supportworks-ESP/Version-8.3.1/Release-Notes<span style="color:green; font-size:125%">Supportworks ESP v8.3.1 Release Notes</span>]<br>


The '''ITSM Enterprise v4.4.0''' release contains several features to further enhance the flexibility of the application to meet the demands of your Service Desk including layout control within the Supportworks Today page, Authorisation reminders within Business Processes and shopping cart features in the Customer Portal (SelfService).




For full details of what is included in these respective releases please refer to their respective release notes on:
Please visit the download section on the Customer Community Portal to review the Release Notes and download Supportworks ESP v7.6.2 Service Pack 4.


[https://success.support-works.com/#docviewer?doc=Supportworks-ESP/Version-8.3.0/Release-Notes <span style="color:green; font-size:125%">Supportworks ESP v8.3.0 Release Notes</span>]<br>
[https://success.support-works.com/#support/downloads<span style="color:green; font-size:125%">Community Portal Download Section</span>]
 
[https://success.support-works.com/#docviewer?doc=Supportworks-ITSM-Enterprise/Version-4.4.0/Release-Notes <span style="color:green; font-size:125%">ITSM Enterprise v4.4.0 Release Notes</span>]<br>




Revision as of 14:27, 15 September 2020

  Release Notification   - Historic Notifications

Supportworks ESP v8.3.1 and Supportworks ESP v7.6.2 Service Pack 4

I am delighted to announce the General Availability of Supportworks ESP v8.3.1 and Supportworks ESP v7.6.2 Service Pack 4.

Both of these releases provide a security enhancement in the form of enabling oAuth2 Authentication for Office365 when using the Internet Mail Connector. The security theme continues amongst the 17 defect fixes in Supportworks ESP v7.6.2 Service Pack 4 with the ability to use TLS 1.2 for communications between the Supportworks Client and the Supportworks Server.

Please follow the link below to review the Release Notes for Supportworks ESP v8.3.1

Supportworks ESP v8.3.1 Release Notes


Please visit the download section on the Customer Community Portal to review the Release Notes and download Supportworks ESP v7.6.2 Service Pack 4.

Community Portal Download Section


If you wish to explore your opportunities with the Supportworks suite of products, please contact your Relationship Manager at [email protected].

21/07/2020

Supportworks

Where to Start?


Use these links to start your evaluation or to take the first steps in using your new Supportworks installation.

Application

Applications


Use these links to learn about applications available on Supportworks.

Platform

Enterprise Server Platform


Use these links to help Configure / Administrate Supportworks to make the most of its features and integration abilities.

CoreServices

Core Services


Use these links to understand and administrate the Web and Database Services


Information If you would like to see more information about Hornbill or our products please visit: Support-works.com Twitter LinkedIn YouTube Facebook

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