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'''Core Services v7.0.1'''
'''Supportworks ESP v8.3.0 and ITSM Enterprise v4.4.0'''
 
I am delighted to announce the General Availability of Core Services v7.0.1, this security release provides the latest versions of the components within Core Services, specifically Apache 2.4, PHP v7.3 and MariaDB v10.3. These updated components further demonstrate our capability to deliver enhanced levels of security and capabilities within the Supportworks suite.  
I am delighted to announce the General Availability of Supportworks ESP v8.3.0 and ITSM Enterprise v4.4.0.
 
 
Along with a significant set of defect fixes, the '''Supportworks ESP v8.3.0''' release focuses on security and performance improvements which provide a sound platform for your Service Desk. The release also contains many updated components to enhance the longevity of Supportworks ESP by enabling support for future Windows Operating Systems.
 
 
The '''ITSM Enterprise v4.4.0''' release contains several features to further enhance the flexibility of the application to meet the demands of your Service Desk including layout control within the Supportworks Today page, Authorisation reminders within Business Processes and shopping cart features in the Customer Portal (SelfService).  
 
 
For full details of what is included in these respective releases please refer to their respective release notes on:
For full details of what is included in these respective releases please refer to their respective release notes on:


[https://success.support-works.com/#docviewer?doc=Core-Services/Version-7/Release-Notes/Hornbill-Core-Services-Version-7.0.0-Release-Notes/New-and-Improved-in-Version-7.0.1-(Security-Update) <span style="color:green; font-size:125%">Core Services v7.0.0 Release Notes</span>]<br>
[https://success.support-works.com/#docviewer?doc=Supportworks-ESP/Version-8.3.0/Release-Notes <span style="color:green; font-size:125%">Supportworks ESP v8.3.0 Release Notes</span>]<br>
 
[https://success.support-works.com/#docviewer?doc=Supportworks-ITSM-Enterprise/Version-4.4.0/Release-Notes <span style="color:green; font-size:125%">ITSM Enterprise v4.4.0 Release Notes</span>]<br>


If you wish to take advantage of the expanding set of features, the setup can be downloaded via the Customer Comunity Portal's [https://success.support-works.com/#support/downloads/overview?did=45 Downloads Page].


Please contact your Relationship Manager at [mailto:[email protected] <span style="color:blue;">[email protected]</span>] if you require any further details.  
If you wish to explore your opportunities with the Supportworks suite of products, please contact your Relationship Manager at [mailto:[email protected] <span style="color:blue;">[email protected]</span>].


15/07/2020
21/07/2020


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Revision as of 17:14, 21 July 2020

  Release Notification   - Historic Notifications

Supportworks ESP v8.3.0 and ITSM Enterprise v4.4.0

I am delighted to announce the General Availability of Supportworks ESP v8.3.0 and ITSM Enterprise v4.4.0.


Along with a significant set of defect fixes, the Supportworks ESP v8.3.0 release focuses on security and performance improvements which provide a sound platform for your Service Desk. The release also contains many updated components to enhance the longevity of Supportworks ESP by enabling support for future Windows Operating Systems.


The ITSM Enterprise v4.4.0 release contains several features to further enhance the flexibility of the application to meet the demands of your Service Desk including layout control within the Supportworks Today page, Authorisation reminders within Business Processes and shopping cart features in the Customer Portal (SelfService).


For full details of what is included in these respective releases please refer to their respective release notes on:

Supportworks ESP v8.3.0 Release Notes

ITSM Enterprise v4.4.0 Release Notes


If you wish to explore your opportunities with the Supportworks suite of products, please contact your Relationship Manager at [email protected].

21/07/2020

Supportworks

Where to Start?


Use these links to start your evaluation or to take the first steps in using your new Supportworks installation.

Application

Applications


Use these links to learn about applications available on Supportworks.

Platform

Enterprise Server Platform


Use these links to help Configure / Administrate Supportworks to make the most of its features and integration abilities.

CoreServices

Core Services


Use these links to understand and administrate the Web and Database Services


Information If you would like to see more information about Hornbill or our products please visit: Support-works.com Twitter LinkedIn YouTube Facebook

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