Managing Named Licenses: Difference between revisions

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2. If no accounts have been assigned as named users, the following needs to be done on the Supportworks server:
2. If no accounts have been assigned as named users, the following needs to be done on the Supportworks server:


Open Interactive SQL (Start - All Programs - Hornbill Core Services - Interactive SQL)
Open Interactive SQL (Start - All Programs - Hornbill Core Services - Interactive SQL)
Type the following command
Type the following command


use sw_systemdb; (Press Enter from Keyboard)
use sw_systemdb; (Press Enter from Keyboard)
Insert into swwebusers values('Admin', 'Administrator');
Insert into swwebusers values('Admin', 'Administrator');


Once you done the above, then you can then add the named licence as per instruction 1.
Once you done the above, then you can then add the named licence as per instruction 1.

Revision as of 14:58, 19 June 2018



Status: Published
Version: 1.1
Authors: Hornbill Support
Applies to: Supportworks ESP Version 7.4.0 upwards


1. If the admin account has already been allocated a named license, the steps below show how to add users as named users:

Log in to a Windows client > Administration > Managed Named License allocations > Here you can add/remove the named users.

2. If no accounts have been assigned as named users, the following needs to be done on the Supportworks server:

Open Interactive SQL (Start - All Programs - Hornbill Core Services - Interactive SQL)
Type the following command
use sw_systemdb; (Press Enter from Keyboard)
Insert into swwebusers values('Admin', 'Administrator');

Once you done the above, then you can then add the named licence as per instruction 1.