Windows Error Reporting: Difference between revisions
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Normally Supportworks runs without issues but in the unlikely event that the Swserver service fails, to assist with determining the root cause the Support team would need to obtain crash dump files that are stored locally on the server. It is far better to have Windows Error Reporting enabled in advance so that in the event of a failure the crash dumps can be investigated immediately. | Normally Supportworks runs without issues but in the unlikely event that the Swserver service fails, to assist with determining the root cause the Support team would need to obtain crash dump files that are stored locally on the server. It is far better to have Windows Error Reporting enabled in advance so that in the event of a failure the crash dumps can be investigated immediately. | ||
In order to do this, set up the following registry configurations on the server: | In order to do this, open the Windows Registry Editor and set up the following registry configurations on the server: | ||
<pre> | <pre> | ||
click on HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps > New > Key > enter ServerService.exe | click on HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps. From the Edit Menu > New > Key > enter ServerService.exe | ||
click on ServerService.exe > new > DWORD(32-bit) Value > enter text and hexadecimal value as shown | click on ServerService.exe From the Edit Menu > new > DWORD(32-bit) Value > enter text and hexadecimal value as shown | ||
click on ServerService.exe > new > Expandible string Value > Enter text as shown with your path as per your Hornbill directory | click on ServerService.exe From the Edit Menu > new > Expandible string Value > Enter text as shown with your path as per your Hornbill directory | ||
click on ServerService.exe > new > DWORD(32-bit) Value > enter hexadecimal value as shown | click on ServerService.exe From the Edit Menu > new > DWORD(32-bit) Value > enter hexadecimal value as shown | ||
</pre> | </pre> | ||
[[File:WER.png]] | [[File:WER.png]] | ||
Revision as of 15:56, 9 May 2018
Applicable To:Supportworks ESP
Normally Supportworks runs without issues but in the unlikely event that the Swserver service fails, to assist with determining the root cause the Support team would need to obtain crash dump files that are stored locally on the server. It is far better to have Windows Error Reporting enabled in advance so that in the event of a failure the crash dumps can be investigated immediately.
In order to do this, open the Windows Registry Editor and set up the following registry configurations on the server:
click on HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps. From the Edit Menu > New > Key > enter ServerService.exe click on ServerService.exe From the Edit Menu > new > DWORD(32-bit) Value > enter text and hexadecimal value as shown click on ServerService.exe From the Edit Menu > new > Expandible string Value > Enter text as shown with your path as per your Hornbill directory click on ServerService.exe From the Edit Menu > new > DWORD(32-bit) Value > enter hexadecimal value as shown
