On Hold Notifications: Difference between revisions
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(Created page with "{{Template:Basic Status | status=Published | version=1.1 | authors=Hornbill Support | applicableto=All Versions of Supportworks }} == On Hold Notifications == From the Help ...") |
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From the Help menu in the client choose Supportworks Help and search for 'On Hold notifications'. You could probably do the following to disable it although I would recommend going through the documentation: | From the Help menu in the client choose Supportworks Help and search for 'On Hold notifications'. You could probably do the following to disable it although I would recommend going through the documentation: | ||
<pre> | |||
1..From Administration - Manage Service Level Agreements there is an 'On Hold Notifications' tab. Remove any notifications from here. | 1..From Administration - Manage Service Level Agreements there is an 'On Hold Notifications' tab. Remove any notifications from here. | ||
2..From File - Manage Settings - General Settings select the System Settings tab. | 2..From File - Manage Settings - General Settings select the System Settings tab. | ||
3..Find the NOTIFICATION.ON_HOLD setting and set this to false. | 3..Find the NOTIFICATION.ON_HOLD setting and set this to false. | ||
</pre> | |||
Latest revision as of 14:19, 9 February 2018
| Status: | Published |
|---|---|
| Version: | 1.1 |
| Authors: | Hornbill Support |
| Applies to: | All Versions of Supportworks |
On Hold Notifications
From the Help menu in the client choose Supportworks Help and search for 'On Hold notifications'. You could probably do the following to disable it although I would recommend going through the documentation:
1..From Administration - Manage Service Level Agreements there is an 'On Hold Notifications' tab. Remove any notifications from here. 2..From File - Manage Settings - General Settings select the System Settings tab. 3..Find the NOTIFICATION.ON_HOLD setting and set this to false.