Resetting the Unread Email Count for a Mailbox: Difference between revisions
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http://<servername>/sw/webclient/diagnose.php and forward the Diagnostic Report. | http://<servername>/sw/webclient/diagnose.php and forward the Diagnostic Report. | ||
2.. | 2.. In order to turn on logging for the webclient, the file <drive:>\Program Files\Hornbill\Supportworks Server\html\webclient\php\_wcconfig.php, will need to be edited. The follow entries will require the parameter false be set to true. | ||
define("_LOG_WC_SQL_ACTIVITY",false); | |||
define("_LOG_WC_XMLMC_ACTIVITY",false); | |||
define("_LOG_WC_XMLMC_RESPONSE",false); | |||
define("_LOG_WC_5005_ACTIVITY",false); | |||
define("_LOG_WC_SERVICE_ACTIVITY",false); | |||
3..Once you have done this you will need to stop then restart the SwMailService from the Server tab of the Server Configuration utility. | 3..Once you have done this you will need to stop then restart the SwMailService from the Server tab of the Server Configuration utility. | ||
This happens due to a corrupt email in the system which could not be retrieved. | This happens due to a corrupt email in the system which could not be retrieved. | ||
Revision as of 11:13, 30 January 2018
| Status: | Published |
|---|---|
| Version: | 1.1 |
| Authors: | Hornbill Support |
| Applies to: | Supportworks ESP 7X and above. |
If you find that the unread email count for a shared mailbox is displaying incorrect values, this can be reset by carrying out the following:
1..Go to:
http://<servername>/sw/webclient/diagnose.php and forward the Diagnostic Report.
2.. In order to turn on logging for the webclient, the file <drive:>\Program Files\Hornbill\Supportworks Server\html\webclient\php\_wcconfig.php, will need to be edited. The follow entries will require the parameter false be set to true.
define("_LOG_WC_SQL_ACTIVITY",false); define("_LOG_WC_XMLMC_ACTIVITY",false); define("_LOG_WC_XMLMC_RESPONSE",false); define("_LOG_WC_5005_ACTIVITY",false); define("_LOG_WC_SERVICE_ACTIVITY",false);
3..Once you have done this you will need to stop then restart the SwMailService from the Server tab of the Server Configuration utility.
This happens due to a corrupt email in the system which could not be retrieved.