Wikihelp

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Introduction

Get the most from the Hornbill Wiki. In this article, you will learn how to:

• Register as a Support-works Wiki user and validate your email address
• Find the information you need to perform daily operations.
• Watch pages so you receive email notifications whenever they are changed.
• Provide feedback to help improve the quality of the documentation.
• Set preferences to enhance the way the wiki works for you.

Finding Information in the Wiki

This wiki lets you find information as simply as possible<br\>

The homepage organizes topics visually to help you drill down from articles with general information to more detailed content.<br\>

Each wiki page offers several methods for finding information.<br\>

Search: Enter keywords in the Search box for quick access to both wiki articles and information in the ServiceNow User Community. Results are presented in a standard Google search format.<br\>

Navigation pane: Jump to pages in another category or perform other wiki activities, such as:

• Creating a Book that contains wiki pages of your choice and exporting it as PDF or ordering a printed copy from a third-party vendor.
• Downloading a page as PDF.
• Breadcrumbs: Navigate directly to related articles in the current page's category path.
• Contents and Topic box: Click these links to quickly access sections on the same page or related information in other articles