Previous Announcements

Notification History
Supportworks ESP v8.3.1 and Supportworks ESP v7.6.2 Service Pack 4 I am delighted to announce the General Availability of Supportworks ESP v8.3.1 and Supportworks ESP v7.6.2 Service Pack 4. Both of these releases provide a security enhancement in the form of enabling oAuth2 Authentication for Office365 when using the Internet Mail Connector. The security theme continues amongst the 17 defect fixes in Supportworks ESP v7.6.2 Service Pack 4 with the ability to use TLS 1.2 for communications between the Supportworks Client and the Supportworks Server. Please follow the link below to review the Release Notes for Supportworks ESP v8.3.1 Supportworks ESP v8.3.1 Release Notes Please visit the download section on the Customer Community Portal to review the Release Notes and download Supportworks ESP v7.6.2 Service Pack 4. Community Portal Download Section If you wish to explore your opportunities with the Supportworks suite of products, please contact your Relationship Manager at [email protected].	15/09/2020
Supportworks ESP v8.3.0 and ITSM Enterprise v4.4.0 I am delighted to announce the General Availability of Supportworks ESP v8.3.0 and ITSM Enterprise v4.4.0. Along with a significant set of defect fixes, the Supportworks ESP v8.3.0 release focuses on security and performance improvements which provide a sound platform for your Service Desk. The release also contains many updated components to enhance the longevity of Supportworks ESP by enabling support for future Windows Operating Systems. The ITSM Enterprise v4.4.0 release contains several features to further enhance the flexibility of the application to meet the demands of your Service Desk including layout control within the Supportworks Today page, Authorisation reminders within Business Processes and shopping cart features in the Customer Portal (SelfService). For full details of what is included in these respective releases please refer to their respective release notes on: Supportworks ESP v8.3.0 Release Notes ITSM Enterprise v4.4.0 Release Notes If you wish to explore your opportunities with the Supportworks suite of products, please contact your Relationship Manager at [email protected].	21/07/2020
Core Services v7.0.1 I am delighted to announce the General Availability of Core Services v7.0.1, this security release provides the latest versions of the components within Core Services, specifically Apache 2.4, PHP v7.3 and MariaDB v10.3. These updated components further demonstrate our capability to deliver enhanced levels of security and capabilities within the Supportworks suite. For full details of what is included in these respective releases please refer to their respective release notes on: Core Services v7.0.0 Release Notes If you wish to take advantage of the expanding set of features, the setup can be downloaded via the Customer Comunity Portal's Downloads Page. Please contact your Relationship Manager at [email protected] if you require any further details.	15/07/2020
Core Services v7.0.0, Supportworks ESP v8.2.3 and ITSM Enterprise v4.3.0 I am delighted to announce the General Availability of Core Services v7.0.0, Supportworks ESP v8.2.3 and ITSM Enterprise v4.3.0. In conjunction with new features in ITSM Enterprise, this release provides later versions of the components within Core Services, specifically PHP v7.3 and MariaDB v10.3. These updated components further demonstrate our capability to deliver enhanced levels of security and capabilities within the Supportworks suite. For full details of what is included in these respective releases please refer to their respective release notes on: Core Services v7.0.0 Release Notes Supportworks ESP v8.2.3 Release Notes ITSM Enterprise v4.3.0 Release Notes If you wish to take advantage of the expanding set of features, please contact your Relationship Manager at [email protected] to request this release.	06/03/2019
Supportworks ESP v8.2.2 We are delighted to announce the General Availability of Supportworks ESP v8.2.2. As well as a number of defect fixes, this provides the ability to communicate with mail servers that are encrypted with TLS v1.2. Supportworks ESP v8.2.2 Release Notes Please contact your Relationship Manager at [email protected] to request this release. For customers on respective platform and application versions before v8.0 and v4.0, please contact your Relationship Manager at [email protected] for details of the migration path to take advantage of the expanding set of features.	29/01/2019
Supportworks ESP v8.2.1 and ITSM Enterprise v4.2.3 We are delighted to announce the General Availability of both Supportworks ESP v8.2.1 and ITSM Enterprise v4.2.3. These are maintenance releases, although Supportworks ESP v8.2.1 also provides the option to forward or reply to emails which are stored as call attachments. Supportworks ESP v8.2.1 Release Notes ITSM Enterprise v4.2.3 Release Notes Please contact your Relationship Manager at [email protected] to request these releases. For customers on respective platform and application versions before v8.0 and v4.0, please contact your Relationship Manager at [email protected] for details of the migration path to take advantage of the expanding set of features.	27/07/2018
We are delighted to announce the General Availability of Cores Services 6.0.3. This is a security release containing updated core components: Apache v2.4.29 MariaDb 10.0.34 PHP 5.6.34 Click here for more information	Date: 24/04/2017
We are delighted to announce the General Availability of ITSM Enterprise v4.2.1. This is a maintenance release containing defect fixes. No new features have been included. Click here for more information.	Date: 02/11/2016