Mutlticlips: What are they?: Difference between revisions
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You can create blocks that are available to all members of your support group, or just to yourself. In either case, you can categorise your blocks under any number of different block groups. | You can create blocks that are available to all members of your support group, or just to yourself. In either case, you can categorise your blocks under any number of different block groups. | ||
Is it possible to create a MultiClip Item for used by All Service Desk Analysts? Supportworks does not support MultiClip blocks propagation to parent groups. This is an intended behavior. | |||
MultiClip blocks are a feature unique to the Supportworks client, and therefore cannot be used outside of that environment. | MultiClip blocks are a feature unique to the Supportworks client, and therefore cannot be used outside of that environment. | ||
You might find that when using the web client, there are no multiclips available for use on calls but they will be available when sending emails. | You might find that when using the web client, there are no multiclips available for use on calls but they will be available when sending emails. | ||
Latest revision as of 11:27, 8 February 2018
| Status: | Published |
|---|---|
| Version: | 1.1 |
| Authors: | Hornbill Support |
| Applies to: | All Versions of Supportworks |
Mutlticlips: What are they?
Supportworks provides a multiple-clipboard facility known as MultiClip.
This allows you to create text in, or copy text to, a maximum of 256 separately named clipboard blocks, any of which you (or perhaps a member of your support group) can subsequently select for pasting into any "descriptive" text field within the application.
In effect, a MultiClip block is a textual template applied on a per-field basis. These blocks remain in the system until you specifically delete them, and you can view and edit them at any time. Although similar in function to the Windows ClipBook, MultiClip blocks are far more convenient to manage and use.
You can create blocks that are available to all members of your support group, or just to yourself. In either case, you can categorise your blocks under any number of different block groups.
Is it possible to create a MultiClip Item for used by All Service Desk Analysts? Supportworks does not support MultiClip blocks propagation to parent groups. This is an intended behavior.
MultiClip blocks are a feature unique to the Supportworks client, and therefore cannot be used outside of that environment.
You might find that when using the web client, there are no multiclips available for use on calls but they will be available when sending emails.