Creating a SLA Diagnostic Report from a Call: Difference between revisions
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From time to time there are discrepancies with SLA's on calls. By obtaining the SLA diagnostics, this will confirm the SLA details that have been used on a call at the time the call was logged. | |||
Create the SLA diagnostics by doing the following: | |||
# From the Service Desk View - Analyst queue that the call resides in. | |||
# Hover over the call & press Crtl, Shift & Right Click on the mouse. | |||
Latest revision as of 17:42, 19 January 2018
| Status: | Published |
|---|---|
| Version: | 1.1 |
| Authors: | Hornbill Support |
| Applies to: | All Versions of Supportworks |
From time to time there are discrepancies with SLA's on calls. By obtaining the SLA diagnostics, this will confirm the SLA details that have been used on a call at the time the call was logged.
Create the SLA diagnostics by doing the following:
- From the Service Desk View - Analyst queue that the call resides in.
- Hover over the call & press Crtl, Shift & Right Click on the mouse.