Enabling Debug logging within the Supportworks Client: Difference between revisions
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To activate debug mode from within the Supportworks Client: | To activate debug mode from within the Supportworks Client: | ||
1 On the menu bar open Help > About Supportworks | 1..On the menu bar open Help > About Supportworks | ||
2 Click on the logging tab and Ensure all the boxes are ticked, | 2..Click on the logging tab and Ensure all the boxes are ticked, | ||
3 Click ‘Initialise’ to specify a destination path (usually C:\Documents and Settings\username\Application Data\Hornbill\Supportworks Client\swcli7_debug.log) | 3..Click ‘Initialise’ to specify a destination path (usually C:\Documents and Settings\username\Application Data\Hornbill\Supportworks Client\swcli7_debug.log) | ||
The client will now be running in debug mode and will generate the log file in the specified path. | The client will now be running in debug mode and will generate the log file in the specified path. | ||
Latest revision as of 09:22, 10 July 2015
To activate debug mode from within the Supportworks Client:
1..On the menu bar open Help > About Supportworks 2..Click on the logging tab and Ensure all the boxes are ticked, 3..Click ‘Initialise’ to specify a destination path (usually C:\Documents and Settings\username\Application Data\Hornbill\Supportworks Client\swcli7_debug.log)
The client will now be running in debug mode and will generate the log file in the specified path.