Enabling Debug logging within the Supportworks Client: Difference between revisions

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To activate debug mode from within the Supportworks Client:  
To activate debug mode from within the Supportworks Client:  


  1 On the menu bar open Help > About Supportworks  
  1..On the menu bar open Help > About Supportworks  
  2 click on the logging tab and Ensure all the boxes are ticked,  
  2..Click on the logging tab and Ensure all the boxes are ticked,  
  3 click ‘Initialise’ to specify a destination path (usually C:\Documents and Settings\username\Application Data\Hornbill\Supportworks Client\swcli7_debug.log)  
  3..Click ‘Initialise’ to specify a destination path (usually C:\Documents and Settings\username\Application Data\Hornbill\Supportworks Client\swcli7_debug.log)  


The client will now be running in debug mode and will generate the log file in the specified path.
The client will now be running in debug mode and will generate the log file in the specified path.

Latest revision as of 09:22, 10 July 2015

To activate debug mode from within the Supportworks Client: 

1..On the menu bar open Help > About Supportworks 
2..Click on the logging tab and Ensure all the boxes are ticked, 
3..Click ‘Initialise’ to specify a destination path (usually C:\Documents and Settings\username\Application Data\Hornbill\Supportworks Client\swcli7_debug.log)

The client will now be running in debug mode and will generate the log file in the specified path.

Retrieved from ‘https://wiki.support-works.com/index.php?title=Enabling_Debug_logging_within_the_Supportworks_Client&oldid=417’