Resetting the Unread Email Count for a Mailbox: Difference between revisions

Latest revision as of 11:15, 30 January 2018

If you find that the unread email count for a shared mailbox is displaying incorrect values, this can be reset by carrying out the following:

1..Edit the following file.

C: /Program Files/Hornbill/Supportworks server/conf/SwServerService.xml (Where C: /Program Files/Hornbill/ is the default installation folder)

2.. Set the following value to 1.

<InitFolderUnreadCounts value="1" />

3..Once you have done this you will need to stop then restart the SwMailService from the Server tab of the Server Configuration utility.

This happens due to a corrupt email in the system which could not be retrieved.

@@ Line 14: / Line 14: @@
-..Go to:
+..Edit the following file.
-  http://<servername>/sw/webclient/diagnose.php and forward the Diagnostic Report.
-.. In order to turn on logging for the webclient, the file <drive:>\Program Files\Hornbill\Supportworks Server\html\webclient\php\_wcconfig.php, will need to be edited.  The follow entries will require the parameter false be set to true.
+ C: /Program Files/Hornbill/Supportworks server/conf/SwServerService.xml (Where C: /Program Files/Hornbill/ is the default installation folder)
-define("_LOG_WC_SQL_ACTIVITY",false);
+.. Set the following value to 1.
-define("_LOG_WC_XMLMC_ACTIVITY",false);
-define("_LOG_WC_XMLMC_RESPONSE",false);
+ <InitFolderUnreadCounts value="1" />
-define("_LOG_WC_5005_ACTIVITY",false);
-define("_LOG_WC_SERVICE_ACTIVITY",false);
 ..Once you have done this you will need to stop then restart the SwMailService from the Server tab of the Server Configuration utility.
 This happens due to a corrupt email in the system which could not be retrieved.