FAQ:KnowledgeBase: Difference between revisions
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1. Log into a Supportworks (full) Client. | * 1. Log into a Supportworks (full) Client. | ||
2. Go to KnowledgeBase on the Menu Bar at the top. | * 2. Go to KnowledgeBase on the Menu Bar at the top. | ||
3. Select Manage KnowledgeBase Catalogues. | * 3. Select Manage KnowledgeBase Catalogues. | ||
4. Highlight the Catalog you need to assign/check rights for. | * 4. Highlight the Catalog you need to assign/check rights for. | ||
5. Click on Properties. | * 5. Click on Properties. | ||
6. Click Add. | * 6. Click Add. | ||
7. Using the drop down in the AnalystID field, Assign the Analyst. | * 7.Using the drop down in the AnalystID field, Assign the Analyst. | ||
8. Check the rights you need them to have. | * 8.Check the rights you need them to have. | ||
9 | * 9. Add the Record. | ||
Latest revision as of 17:28, 19 January 2018
| Status: | Published |
|---|---|
| Version: | 1.1 |
| Authors: | Hornbill Support |
| Applies to: | Supportworks ITSM 3.x |
- 1. Log into a Supportworks (full) Client.
- 2. Go to KnowledgeBase on the Menu Bar at the top.
- 3. Select Manage KnowledgeBase Catalogues.
- 4. Highlight the Catalog you need to assign/check rights for.
- 5. Click on Properties.
- 6. Click Add.
- 7.Using the drop down in the AnalystID field, Assign the Analyst.
- 8.Check the rights you need them to have.
- 9. Add the Record.