Supportworks V8 Technical Requirements

Status:	Published
Version:	1.0
Authors:	HTL QA
Applies to:	All Supportworks V8 ESP versions

Installation Considerations – Physical / Virtual Server

• The migration will require a new Supportworks Server
• Supportworks can be installed on virtual or physical servers
• The Virtualization technology used is up to you

Supported Operating Systems

Supportworks Server

Microsoft Windows 2012 Server (64-bit) R2
Microsoft Windows 2012 Server (64-bit)
Microsoft Windows 2008 Server (64-bit) R2
Microsoft Windows 2008 Server (32-bit and 64-bit)

Supportworks Client

Microsoft Windows 10
Microsoft Windows 8
Microsoft Windows 7

Separate Volume / Drive Installation

If your Supportworks Application is to be installed on a drive other than the C: drive

Enable 8dot3name creation for the required drives prior to installation by running the following from the command prompt. To enable this on all drives on the server (recommended)

fsutil 8dot3name set 0

You can also enable the 8dot3name for a specific drive . For example, ifSupportworks is to be installed on the D drive, run the following

fsutil 8dot3name set d:0

Firewall Configuration

Your firewall must be configured to allow connections to the server on the following TCP ports:

5001- 5008
80 and 443
25 (SMTP with or without TLS)
110 (POP3) or 995 (POP3s)
143 (IMAP4) or 993 (IMAP4s)
389 (LDAP) or 636 (LDAPs)

Supported Web Browsers

• Internet Explorer 8.0 and above
• Firefox 6.0 and above
• Chrome 26.0 and above