APPS:Popup Messages on Customer Selection: Difference between revisions
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Please find more information on how to configure alerts below: | Please find more information on how to configure alerts below: | ||
https://community.hornbill.com/#docviewer?doc=Supportworks-ITSM-Foundations/Version-1.0.6/Administration-Guide/Managing-Asset-Related-Data/Assets/Setting-Up-Asset-Specific-Notifications-for- | |||
Analysts/Commands-for-Generating-Pop-Up-Message-Boxes | |||
Revision as of 13:57, 17 July 2015
In order to alert an analyst of any aspect you may add !P<icon>:<text of message> in any of the attribute boxes. For example your text in any of the attribute boxes will look like:
!PI:This customer is visually impaired!
Please find more information on how to configure alerts below:
https://community.hornbill.com/#docviewer?doc=Supportworks-ITSM-Foundations/Version-1.0.6/Administration-Guide/Managing-Asset-Related-Data/Assets/Setting-Up-Asset-Specific-Notifications-for- Analysts/Commands-for-Generating-Pop-Up-Message-Boxes