APPS:Email Notification on Call Assignment: Difference between revisions
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(Created page with "{{Template:Basic Cover |title=Call Routing on Logging |type=QUICK |htl=Y }} Supportworks may be configured to send out an email to an analyst whenever a call is assigned to th...") |
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Supportworks may be configured to send out an email to an analyst whenever a call is assigned to that particular analyst or when the call is assigned to a group all analysts that belong to that group will receive an email notification. | Supportworks may be configured to send out an email to an analyst whenever a call is assigned to that particular analyst or when the call is assigned to a group all analysts that belong to that group will receive an email notification. | ||
To enable this please go to File > Manage Settings > General settings > System Settings tab > in the filter please select "SERVICEDESK" > double-click on "SERVICEDESK.NOTIFICATION.ASSIGHN.ENABLED" and set that to TRUE > save Changes | To enable this please go to File > Manage Settings > General settings > System Settings tab > in the filter please select "SERVICEDESK" > double-click on "SERVICEDESK.NOTIFICATION.ASSIGHN.ENABLED" and set that to TRUE > save Changes | ||
Please note that the analysts must have an email address set-up in their analyst properties tab. | Please note that the analysts must have an email address set-up in their analyst properties tab. | ||
Also please note that the if an analyst is raising a call and assigns that call to himself, then he will not receive an email notification. | Also please note that the if an analyst is raising a call and assigns that call to himself, then he will not receive an email notification. | ||
Revision as of 12:07, 17 July 2015
Supportworks may be configured to send out an email to an analyst whenever a call is assigned to that particular analyst or when the call is assigned to a group all analysts that belong to that group will receive an email notification.
To enable this please go to File > Manage Settings > General settings > System Settings tab > in the filter please select "SERVICEDESK" > double-click on "SERVICEDESK.NOTIFICATION.ASSIGHN.ENABLED" and set that to TRUE > save Changes
Please note that the analysts must have an email address set-up in their analyst properties tab.
Also please note that the if an analyst is raising a call and assigns that call to himself, then he will not receive an email notification.