Supportworks Technical Requirements: Difference between revisions
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{{Template:Basic Status | {{Template:Basic Status | ||
|status=Published | |status=Published | ||
|version= | |version=2.0 | ||
|authors=HTL | |authors=HTL | ||
|applicableto=Supportworks ESP versions 7.6.2 and above | |applicableto=Supportworks ESP versions 7.6.2 and above | ||
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If a physical server is provided, we strongly recommend RAID 5 SCSI for resilience and performance | If a physical server is provided, we strongly recommend RAID 5 SCSI for resilience and performance | ||
=Databases= | =Supported Databases= | ||
===Core Services=== | ===Core Services=== | ||
Core Services provides the web server, scripting engine and Database required for use by Supportworks. | Core Services provides the web server, scripting engine and Database required for use by Supportworks. By default, the server is pre-configured to use the Core Services database for application data storage. Different releases of Supportworks ESP will require a specific version of Core Services to be available before installing or upgrading to a new version, as detailed below: | ||
====Version 7.x==== | ====Version 7.x==== | ||
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PHP 7.3 | PHP 7.3 | ||
MariaDB 10.3 | MariaDB 10.3 | ||
===Microsoft SQL=== | ===Microsoft SQL=== | ||
Alternatively, application data can be stored within an MS SQL database, any of the following versions are supported. It is recommended that the application database server is installed on a separate server from the Supportworks installation. | |||
*SQL Server 2019 | *SQL Server 2019 | ||
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*SQL Server 2012 | *SQL Server 2012 | ||
*SQL Server 2008 R2 | *SQL Server 2008 R2 | ||
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''PLEASE NOTE:'' '''Core Services will still be required to be installed on the Supportworks Server''' | |||
=Other Requirements= | =Other Requirements= | ||
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'''System ID of new server''' - | '''System ID of new server''' - | ||
This can be obtained by running the utility available at | This can be obtained by running the utility available at | ||
https:// | https://files.hornbill.com/utils/SwSystemID.exe on the new server | ||
'''Test email credentials''' - | '''Test email credentials''' - | ||
Latest revision as of 15:33, 3 March 2021
| Status: | Published |
|---|---|
| Version: | 2.0 |
| Authors: | HTL |
| Applies to: | Supportworks ESP versions 7.6.2 and above |
Installation Considerations – Physical / Virtual Server
- Supportworks can be installed on virtual or physical servers
- The Virtualization technology used is up to you
Supported Operating Systems
Supportworks Server
Microsoft Windows 2019 Server (64-bit) Microsoft Windows 2016 Server (64-bit) Microsoft Windows 2012 Server (64-bit) R2 Microsoft Windows 2012 Server (64-bit) Microsoft Windows 2008 Server (64-bit) R2
Supportworks Client
Microsoft Windows 10 Microsoft Windows 8 Microsoft Windows 7
Separate Volume / Drive Installation
If your Supportworks Application is to be installed on a drive other than the C: drive
Enable 8dot3name creation for the required drives prior to installation by running the following from the command prompt. To enable this on all drives on the server (recommended)
fsutil 8dot3name set 0
You can also enable the 8dot3name for a specific drive . For example, if Supportworks is to be installed on the D drive, run the following
fsutil 8dot3name set d:0
Firewall Configuration
Your firewall must be configured to allow connections to the server on the following TCP ports:
5001 & 5006 80 and 443 25 (When using inbound SMTP)
Supported Web Browsers
- Internet Explorer 8.0 and above
- Firefox 6.0 and above
- Chrome 26.0 and above
Sizing Your Server – Minimum Memory and CPU Requirements
You will require a server with a minimum specification of
4GB RAM 1 Quad Core CPU The same amount of disk space on your existing Supportworks plus additional 2GB for the installation files
If a physical server is provided, we strongly recommend RAID 5 SCSI for resilience and performance
Supported Databases
Core Services
Core Services provides the web server, scripting engine and Database required for use by Supportworks. By default, the server is pre-configured to use the Core Services database for application data storage. Different releases of Supportworks ESP will require a specific version of Core Services to be available before installing or upgrading to a new version, as detailed below:
Version 7.x
CS 3.1.4:
Apache Server 2.2 PHP 4.4 MySql 4.0
Version 8.x
CS 6.x
Apache Server 2.4 PHP 5.6 MariaDB 10.0
Version 8.3
CS 7.x
Apache Server 2.4 PHP 7.3 MariaDB 10.3
Microsoft SQL
Alternatively, application data can be stored within an MS SQL database, any of the following versions are supported. It is recommended that the application database server is installed on a separate server from the Supportworks installation.
- SQL Server 2019
- SQL Server 2017
- SQL Server 2016
- SQL Server 2014
- SQL Server 2012
- SQL Server 2008 R2
PLEASE NOTE: Core Services will still be required to be installed on the Supportworks Server
Other Requirements
Account for installation - This should have full local administrative rights on the new server
System ID of new server - This can be obtained by running the utility available at https://files.hornbill.com/utils/SwSystemID.exe on the new server
Test email credentials - Ensure access is verified via Telnet for SMTP, POP3 and IMAP protocols
Windows updates - Ensure all windows updates are installed on the new server