Previous Announcements: Difference between revisions
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<span style="color:white; font-size:125%; background:green; border:2px solid green">''' Notification History '''</span> | <span style="color:white; font-size:125%; background:green; border:2px solid green">''' Notification History '''</span> | ||
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'''Supportworks ESP v8.3.0 and ITSM Enterprise v4.4.0''' | |||
I am delighted to announce the General Availability of Supportworks ESP v8.3.0 and ITSM Enterprise v4.4.0. | |||
Along with a significant set of defect fixes, the Supportworks ESP v8.3.0 release focuses on security and performance improvements which provide a sound platform for your Service Desk. The release also contains many updated components to enhance the longevity of Supportworks ESP by enabling support for future Windows Operating Systems. | |||
The ITSM Enterprise v4.4.0 release contains several features to further enhance the flexibility of the application to meet the demands of your Service Desk including layout control within the Supportworks Today page, Authorisation reminders within Business Processes and shopping cart features in the Customer Portal (SelfService). | |||
For full details of what is included in these respective releases please refer to their respective release notes on: | |||
[https://success.support-works.com/#docviewer?doc=Supportworks-ESP/Version-8.3.0/Release-Notes <span style="color:green; font-size:125%">Supportworks ESP v8.3.0 Release Notes</span>]<br> | |||
[https://success.support-works.com/#docviewer?doc=Supportworks-ITSM-Enterprise/Version-4.4.0/Release-Notes <span style="color:green; font-size:125%">ITSM Enterprise v4.4.0 Release Notes</span>]<br> | |||
If you wish to explore your opportunities with the Supportworks suite of products, please contact your Relationship Manager at [mailto:[email protected] <span style="color:blue;">[email protected]</span>]. | |||
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21/07/2020 | |||
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Revision as of 14:17, 15 September 2020
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Notification History
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Supportworks ESP v8.3.0 and ITSM Enterprise v4.4.0 I am delighted to announce the General Availability of Supportworks ESP v8.3.0 and ITSM Enterprise v4.4.0. Along with a significant set of defect fixes, the Supportworks ESP v8.3.0 release focuses on security and performance improvements which provide a sound platform for your Service Desk. The release also contains many updated components to enhance the longevity of Supportworks ESP by enabling support for future Windows Operating Systems. The ITSM Enterprise v4.4.0 release contains several features to further enhance the flexibility of the application to meet the demands of your Service Desk including layout control within the Supportworks Today page, Authorisation reminders within Business Processes and shopping cart features in the Customer Portal (SelfService). For full details of what is included in these respective releases please refer to their respective release notes on: Supportworks ESP v8.3.0 Release Notes ITSM Enterprise v4.4.0 Release Notes
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21/07/2020 | |
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Core Services v7.0.1 I am delighted to announce the General Availability of Core Services v7.0.1, this security release provides the latest versions of the components within Core Services, specifically Apache 2.4, PHP v7.3 and MariaDB v10.3. These updated components further demonstrate our capability to deliver enhanced levels of security and capabilities within the Supportworks suite. For full details of what is included in these respective releases please refer to their respective release notes on: Core Services v7.0.0 Release Notes If you wish to take advantage of the expanding set of features, the setup can be downloaded via the Customer Comunity Portal's Downloads Page. Please contact your Relationship Manager at [email protected] if you require any further details. |
15/07/2020 | |
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Core Services v7.0.0, Supportworks ESP v8.2.3 and ITSM Enterprise v4.3.0 I am delighted to announce the General Availability of Core Services v7.0.0, Supportworks ESP v8.2.3 and ITSM Enterprise v4.3.0. In conjunction with new features in ITSM Enterprise, this release provides later versions of the components within Core Services, specifically PHP v7.3 and MariaDB v10.3. These updated components further demonstrate our capability to deliver enhanced levels of security and capabilities within the Supportworks suite. For full details of what is included in these respective releases please refer to their respective release notes on: Core Services v7.0.0 Release Notes Supportworks ESP v8.2.3 Release Notes ITSM Enterprise v4.3.0 Release Notes If you wish to take advantage of the expanding set of features, please contact your Relationship Manager at [email protected] to request this release. |
06/03/2019 | |
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Supportworks ESP v8.2.2 We are delighted to announce the General Availability of Supportworks ESP v8.2.2. As well as a number of defect fixes, this provides the ability to communicate with mail servers that are encrypted with TLS v1.2.
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29/01/2019
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Supportworks ESP v8.2.1 and ITSM Enterprise v4.2.3 We are delighted to announce the General Availability of both Supportworks ESP v8.2.1 and ITSM Enterprise v4.2.3. These are maintenance releases, although Supportworks ESP v8.2.1 also provides the option to forward or reply to emails which are stored as call attachments.
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27/07/2018 | |
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We are delighted to announce the General Availability of Cores Services 6.0.3. This is a security release containing updated core components: Apache v2.4.29 Click here for more information |
Date: 24/04/2017 |
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We are delighted to announce the General Availability of ITSM Enterprise v4.2.1. This is a maintenance release containing defect fixes. No new features have been included.
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Date: 02/11/2016 | |